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Plans

Refreshingly simple Salesforce managed service plans

You get a discount for consuming more hours, and you can move between support plans with 30 days’ notice — up and down.

Essentials

Essentials

Entry-level managed service
Growth

Growth

More hours, better rate
Enterprise

Enterprise

Full-service support

Initial response SLA times are based on working hours, Monday to Friday 08:30–17:30, excluding standard UK holidays. Plans are based on a 12-month contract.

Tier 1 services

Included across the managed service plans.

  • User set up and de-activation, including internal, Community and Chatter
  • Salesforce security functionality — roles, profiles and hierarchy
  • Customisation of standard object layouts
  • Creation and customisation of standard object fields
  • Custom objects, fields and layouts — create, modify, delete
  • Page layouts and record types
  • Custom buttons and links
  • Rules and triggers
  • Price Book creation and updates
  • Workflow — creation, update and deletion
  • Report creation and custom report types
  • Formula fields and validation rules
  • Territory rules, hierarchy and assignment
  • Communication templates and letterheads
  • Mass creation, update, deletion and transfer of contacts
  • Sharing rules, field accessibility and password policies
Talk to us about a plan